Conflict Resolution

Conflict Resolution – Basic Principles Course

There are not many ‘front of house’ jobs where conflict is not a regular occurrence, it is important in these circumstances that staff are able to recognise common causes of conflict, how to reduce the risks in conflict to themselves and others and how to de-escalate the situation and finally what to do after a conflict in the workplace. This half day course looks at the principles behind these key points and how they are specific to your workplace.

Who is the Conflict Resolution – Basic Principles Course for?

For any staff member who communicates with members of the public

What is in the Conflict Resolution – Basic Principles Course syllabus?

Communication
Human responses in conflict situations
Assessing and reducing the risks in conflict
De-escalating conflict in emotive situations
Good practice following a conflict situation

How long does it take to complete the Conflict Resolution – Basic Principles Course?

This course is normally completed in half a day, 3-4 contact hours.
You can have two Conflict Resolution Courses in a day. Please ask for details on this.

What will be included in my Conflict Resolution – Basic Principles Course?

Training to national standards
Handouts for each learner
Certificates on successfully completing the course.

How is the Conflict Resolution – Basic Principles Course Assessed?

The course is continually assessed by our tutor

How is the Conflict Resolution – Basic Principles Course certificated, or Accredited?

The Conflict Resolution – Basic Principles Course is certificated by Good Skills Training
This course is not formally accredited.
If you wold like an accredited qualification please see the Highfield Level 2 Award in Conflict Resolution (2-day course)

How do I renew my Conflict Resolution – Basic Principles Course?

There is no formal expiry on Conflict Resolution – Basic Principles Course.
As with all health and safety training, there is a requirement that staff have up to date knowledge and skills. It would therefore, be worthwhile that staff undergo periodic refresher training.

Course Downloads

Conflict Resolution Course Data Sheet

What routes for progression are there after my Conflict Resolution – Basic Principles Course?

Booking an onsite course:

To enquire about an onsite course for your staff, please either call our head office, 01473 551911, or one of our local offices, or fill in the enquiry form by clicking here

Conflict Resolution