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Customer Service Courses

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Helping you to meet the expectations of your customers through effective customer service.

Customer Service Training can help your staff confidently work with your customers to get the results they need, this in turn can help improve repeat and word of mouth business. Providing good customer service is important in all sectors, including commercial businesses, charities and governments.

Customer Service Course

Customer Service Course

The Customer Service Course is suitable for people wishing to improve their knowledge in the importance of customer service, including how to satisfy customers expectations.

Customer Service Level 2 eLearning Course

Customer Service Level 2 eLearning Course

Good customer service is good for business. The Customer Service eLearning course will take staff through the basics of good customer service and how this can impact a business.

Highfield Level 2 Award in Customer Service

Highfield Level 2 Award in Customer Service

The Highfield Level 2 Award in Customer Service covers the principles of customer service including how to meet customers expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.

Qualify at Home Highfield Level 2 Award in Customer Service

Qualify at Home Highfield Level 2 Award in Customer Service

The Highfield Level 2 Award in Customer Service covers the principles of customer service including how to meet customers expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.