QNUK Level 2 Award in Preventing Violence in the Workplace
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There are not many front of house jobs where conflict is not a regular occurrence. The QNUK Level 2 Award in Preventing Violence in the Workplace will help staff with the skills to be able recognise common causes of conflict, how to reduce the risks in conflict to themselves and others and how to de-escalate the situation and finally what to do after a conflict in the workplace.
Who is the Course For?
The QNUK Level 2 Award in Preventing Violence in the Workplace is aimed at those working with customers and service users, where there is a slight risk of having to deal with potentially violent and aggressive individuals.
This qualification IS NOT suitable for those that are likely to have to break away or physically intervene with violent individuals.
Syllabus
- What is violence and the legal framework for violence in the workplace
- Reducing the risk of violence in the workplace
- Recognising aggression
- Managing confrontation and what to do after confrontation
Prerequisite
- The course is designed specifically for over 16’s.
- It is recommended that learners have a minimum of Level 1 literacy or equivalent.
Course Duration
6 contact hours
Good Skills Training normally deliver this course 09:30 – 16:30
Course Certification
QNUK
Qualification Code
Delivery Type
Face-to-Face.
Maximum Learners Per Tutor
Assessment Method
Multiple choice exam paper.
Re-Qualification
This is a whole life qualification, although as with all Health and Safety related qualifications it is recommended that attendees carry out regular CPD.
