Qualify at Home Highfield Level 2 Award in Customer Service
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The Highfield Level 2 Award in Customer Service covers the principles of customer service including how to meet customers expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
The ‘Qualify at Home’ course allows you to learn and qualify from home, wherever you are, whatever your circumstances and to sit a regulated exam under conditions set out by Ofqual, in your own home.
Who is the Course For?
All staff members who have a customer facing role, whether face-to-face, telephone or online
Anyone with an interest in customer service.
Syllabus
- Understanding how to work in a customer service environment
- Communication in customer service
- The principles of personal performance and development
- The principles of working in a business environment
- Working with others in a business environment
Prerequisite
- It is recommended that learners have a minimum of Level 1 literacy or equivalent.
- This qualification is for those over 14 years of age.
- Must have access to the internet to complete course and assessment
- Must have a smartphone for pre assessment checks
- Must have a computer with a webcam in a secluded area for the assessment
- There are no other pre-requisites for this qualification.
Course Duration
Total qualification time is normally 6 hours.
eLearning normally takes 3-hours.
Course Certification
Highfield Qualifications
Qualification Code
Delivery Type
Qualify at Home, delivered and assessed online.
Maximum Learners Per Tutor
Assessment Method
Multiple choice exam paper.
Re-Qualification
As with all training it is advised that learners undergo regular CPD and some refresher training, however there is no formal requalification process for the Customer Service Training.
