Customer Service Course

Customer Service Course

Onsite Course Enquiry

Customer Service Course

The Customer Service Course is suitable for people wishing to improve their knowledge in the importance of customer service, including how to satisfy customers expectations. It is designed for those who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Who is the Course For?

All staff members who have a customer facing role, whether face-to-face, telephone or online

Anyone with an interest in customer service

Syllabus

  • The Purpose of Customer Service
  • How Customer Service Affects the Success of Your Organisation
  • Identifying Customer Needs
  • Satisfying Customer Needs
  • Perceptions of Customer Needs
  • Customer Expectations
  • The Relationship Between Customer Satisfaction and Customer Expectation
  • Effective Team Working and Customer Service

Prerequisites

The course is designed specifically for over 14’s

Course Duration

6 contact hours

Good Skills Training normally deliver this course 09:30 – 16:30

Awarding Body

There is no awarding body for this course, but it is certificated by Good Skills Training

If you require an OFQUAL accredited qualification, we offer the QNUK Level 2 Award in Principles of Customer Service

Qualification Code

N/A

Delivery Type

Face-to-Face

Maximum Learners Per Tutor

The Customer Service Course has a maximum ratio of 16:1

Assessment Method

Ongoing

Requalification Process

As with all training it is advised that learners undergo regular CPD and some refresher training, however there is no formal requalification process for the Customer Service Training

Booking an onsite course

To enquire about an onsite course for your staff, please either call our head office, 01473 551911, or one of our local offices, or fill in the enquiry form by clicking here