Customer Service Level 2 eLearning Course

Customer Service Level 2 eLearning Course

Customer Service Level 2 eLearning Course

Good customer service is good for business. The Customer Service eLearning course will take staff through the basics of good customer service and how this can impact a business.

Who is the Course For?

The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.

Course Syllabus

  • Customer service principles
  • Customers’ needs and expectations
  • Behaviour and interpersonal skills
  • Responding to problems or complaints

Course Prerequisites

There are no prerequisites to this course

Course Duration

1 – 2 hours

Awarding Body

N/A – Learners will be able to download a completion certificate on successfully completing the course 

Qualification Code

N/A

Delivery Type

eLearning

Assessment Methods

Multiple choice questions

Maximum Learners Per Tutor

N/A

Requalification Process

N/A