Customer Service Training - You Make the Difference

Customer Service Training - You Make the Difference

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Customer service training to give you customers what they deserve

‘You Make the Difference’, principles in customer service course is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Contact Good Skills Training today to find out why our customers come back time and time again to have their staff trained by us ... 01473 551911

Customer Service Course Prerequisite

  • There are no formal prerequisites for this course
  • It is advised that learners have a minimum of Level 1 in literacy or numeracy, or equivalent
  • Please inform us of any learning or physical special needs that any delegates may have prior to the course, so that we can cater for these

Customer Service Course Syllabus

  • The Purpose of Customer Service
  • How Customer Service Affects the Success of Your Organisation
  • Identifying Customer Needs
  • Satisfying Customer Needs
  • Perceptions of Customer Needs
  • Customer Expectations
  • The Relationship Between Customer Satisfaction and Customer Expectation
  • Effective Team Working and Customer Service

Customer Service Course Assessment Process

  • This course is continually assessed by our trainer
  • Learners will be expected to take part in role play activities throughout the day

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