e-learning Level 2 Award in Customer Service

e-learning Level 2 Award in Customer Service

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e-learning Level 2 Award in Customer Service

The e-learning Level 2 Award in Customer Service Course is suitable for learners working in all workplaces including both commercial and not-for-profit organisations. It is particularly beneficial for those learners wanting to take a customer service qualification.

Who is the e-learning Level 2 Award in Customer Service Course for?

  • All staff members who have a customer facing role, whether face-to-face, telephone or online
  • Anyone with an interest in customer service

What is in the e-learning Level 2 Award in Customer Service Course syllabus?

  • Customer service principles
  • Customers’ needs and expectations
  • Behaviour interpersonal skills
  • Responding to problems and complaints

How long does it take to complete the e-learning Level 2 Award in Customer Service Course?

  • The average time taken to complete this course is 1 hour 45 minutes

What will be included in my e-learning Level 2 Award in Customer Service Course?

  • Content suitable for the Level 2 Award in Customer Service
  • Interactive exercises included in each module, along with multiple-choice questioning
  • A final knowledge test upon the completion of each module
  • Downloadable certificate on successful completion of the assessment

How is the e-learning Level 2 Award in Customer Service Course Assessed?

  • The course is assessed by multiple choice assessment at the end of each module (there are 4 modules)

How is the e-learning Level 2 Award in Customer Service Course certificated, or Accredited?

  • The Customer Service Course is certificated by Good Skills Training
  • This course is not formally accredited.
  • If you wold like an accredited qualification, please see the Highfield Level 2 Award in Customer Service Course

What routes for progression are there after my e-learning Level 2 Award in Customer Service Course?

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