Highfield Level 2 Award in Conflict Management Course

Highfield Level 2 Award in Conflict Management Course

Onsite Course Enquiry

Highfield Level 2 Award in Conflict Management Course

There are not many ‘front of house’ jobs where conflict is not a regular occurrence, it is important in these circumstances that staff are able to recognise common causes of conflict, how to reduce the risks in conflict to themselves and others and how to de-escalate the situation and finally what to do after a conflict in the workplace. This two-day course is a comprehensive program and looks at the principles behind these key points and how they are specific to your workplace. 

Who is the Highfield Level 2 Award in Conflict Management Course for?

  • For any staff member who communicates with members of the public
  • People undertaking this qualification must be 16 years of age, or above

What is in the Highfield Level 2 Award in Conflict Management Course syllabus?

  • Communication
  • Human responses in conflict situations
  • Assessing and reducing the risks in conflict
  • De-escalating conflict in emotive situations
  • Good practice following a conflict situation 

How long does it take to complete the Highfield Level 2 Award in Conflict Management Course?

  • This course is normally completed in two days.
  • The course can be run in consecutive days, or over two weeks.
  • The course can be run over multiple sessions; however, this costs more to deliver the course in this way. Please let us know when booking the course that you require more than one session.

What will be included in my Highfield Level 2 Award in Conflict Management Course?

  • Training to national standards
  • Handouts for each learner
  • Certificates on successfully completing the course.

How is the Highfield Level 2 Award in Conflict Management Course Assessed?

  • Written multiple choice examination
    • 60-minute examination at the end of the course
    • 30 questions
    • The pass mark is 20

How is the Highfield Level 2 Award in Conflict Management Course certificated, or Accredited?

  • This course is an OFQUAL accredited qualification through Highfield Qualifications
  • Qualification Number 600/0670/5
  • On successfully completing the assessment all learners receive an A4 certificate from Highfield Qualifications

How do I renew my Highfield Level 2 Award in Conflict Management Course?

  • There is no formal expiry on the Highfield Level 2 Award in Conflict Management Course.
  • As with all health and safety training, there is a requirement that staff have up to date knowledge and skills. It would therefore, be worthwhile that staff undergo periodic refresher training.

Course Downloads

What routes for progression are there after my Highfield Level 2 Award in Conflict Management Course?

Booking an onsite course:

To enquire about an onsite course for your staff, please either call our head office, 01473 551911, or one of our local offices, or fill in the enquiry form by clicking here