
Highfield Level 2 Award in Customer Service
Highfield Level 2 Award in Customer Service
The Highfield Level 2 Award in Customer Service covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Who is the Course For?
All staff members who have a customer facing role, whether face-to-face, telephone or online
Anyone with an interest in customer service
Syllabus
- Understanding how to work in a customer service environment
- Communication in customer service
- The principles of personal performance and development
- The principles of working in a business environment
- Working with others in a business environment
Prerequisites
It is recommended that learners have a minimum of Level 1 literacy or equivalent.
This qualification is for those over 14 years of age.
There are no other pre-requisites for this qualification.
Awarding Body
Highfield Qualifications
Qualification Code
600/6855/4
Course Duration
6 contact hours
Good Skills Training normally deliver this course 09:30 – 16:30
Delivery Type
Face-to-Face
Maximum Learners Per Tutor
The Highfield Level 2 Award in Customer Service Course has a maximum ratio of 12:1
Assessment Method
Multiple choice assessment paper
Booking an onsite course
To enquire about an onsite course for your staff, please either call our head office, 01473 551911, or one of our local offices, or fill in the enquiry form by clicking here