Highfield Level 2 Award in Customer Service

The Highfield Level 2 Award in Customer Service covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.

Who is the Course For?

All staff members who have a customer facing role, whether face-to-face, telephone or online

Anyone with an interest in customer service

Syllabus

Understanding how to work in a customer service environment
Communication in customer service
The principles of personal performance and development
The principles of working in a business environment
Working with others in a business environment

Prerequisites

It is recommended that learners have a minimum of Level 1 literacy or equivalent.

This qualification is for those over 14 years of age.

There are no other pre-requisites for this qualification.

Awarding Body

Highfield Qualifications

Qualification Code

600/6855/4

Course Duration

6 contact hours

Good Skills Training normally deliver this course 09:30 – 16:30

Delivery Type

Face-to-Face

Maximum Learners Per Tutor

The Highfield Level 2 Award in Customer Service Course has a maximum ratio of 12:1

Assessment Method

Multiple choice assessment paper

Booking an onsite course

To enquire about an onsite course for your staff, please either call our head office, 01473 551911, or one of our local offices, or fill in the enquiry form by clicking here