Managing Conflict e-Learning Course

Managing Conflict e-Learning Course

Course Enquiry

Managing Conflict e-Learning Course

This e-learning course covers the subject area of conflict management. It enables learners to develop their skills and confidence to effectively deal with conflict situations and reduce the likelihood of abusive and threatening behaviour in the workplace. It can be used to effectively support the off-the-job training delivery of several of the new apprenticeship standards, as well as also being able to support the delivery of several regulated qualifications.

Who are the Managing Conflict e-Learning Course for?

  • For any staff member who communicates with members of the public

What is in the Managing Conflict e-Learning Course syllabus?

  • What is workplace conflict?
  • Responses to conflict
  • Cultural differences
  • Different ego types
  • Breakdowns in communication
  • The behavioural cycle
  • The PEACE model
  • Conflict with customers
  • The HEAT technique
  • Patterns of behaviour
  • Distance zones
  • Physical conflict warning and danger zones
  • Impact factors
  • The BAP strategy

What will be included in my Managing Conflict e-Learning Course?

  • Content suitable for Managing Conflict Training
  • Interactive exercises included in each module, along with multiple-choice questioning
  • A final knowledge test upon the completion of each module
  • Downloadable certificate on successful completion of the assessment

How is the Managing Conflict e-Learning Course assessed?

  • The course is assessed by multiple choice examination at the end of each module (14 modules)

How is the Managing Conflict e-Learning Course certificated, or accredited?

  • This course is not formally accredited.
  • If you wold like an accredited qualification, please see the Highfield Level 2 Award in Conflict Management, or QNUK Level 2 Award in Preventing Workplace Violence

How do I renew my Managing Conflict e-Learning Course?

  • There is no formal expiry on the Managing Conflict Course
  • Like other health and safety topics, there is a requirement that staff are kept up to date with any changes in legislation or best practice and undergo CPD

What routes for progression are there after my Managing Conflict e-Learning Course?

  • eLearning Level 2 Award in Health & Safety
  • eLearning Level 3 Award in Health & Safety