QNUK Level 2 Award in Preventing Violence in the Workplace Course

QNUK Level 2 Award in Preventing Violence in the Workplace Course

Onsite Course Enquiry

QNUK Level 2 Award in Preventing Violence in the Workplace Course

There are not many ‘front of house’ jobs where conflict is not a regular occurrence. The QNUK Level 2 Award in Preventing Violence in the Workplace will help staff with the skills to be able recognise common causes of conflict, how to reduce the risks in conflict to themselves and others and how to de-escalate the situation and finally what to do after a conflict in the workplace.

Who is the Course For?

  • The QNUK Level 2 Award in Preventing Violence in the Workplace is aimed at those working with customers and service users, where there is a slight risk of having to deal with potentially violent and aggressive individuals.
  • The qualification IS NOT suitable for those that are likely to have to break away or physically intervene with violent individuals.

Syllabus

  • What is violence and the legal framework for violence in the workplace
  • Reducing the risk of violence in the workplace
  • Recognising aggression
  • Managing confrontation and what to do after confrontation

Prerequisites

The course is designed specifically for over 16’s

It is recommended that learners have a minimum of Level 1 literacy or equivalent

Course Duration

6 contact hours

Good Skills Training normally deliver this course 09:30 – 16:30

Awarding Body

OFQUAL regulated qualification through Qualifications Network (QNUK)

Qualification Code

603/0562/9

Delivery Type

Face-to-Face

Maximum Learners Per Tutor

The Conflict Resolution Course has a maximum ratio of 12:1

Assessment Method

Multiple choice question paper

Booking an onsite course

To enquire about an onsite course for your staff, please either call our head office, 01473 551911, or one of our local offices, or fill in the enquiry form by clicking here