QNUK Level 2 Award in Principles of Customer Service

QNUK Level 2 Award in Principles of Customer Service

Onsite Course Enquiry

QNUK Level 2 Award in Principles of Customer Service Course

The QNUK Level 2 Award in Principles of Customer Service Course is suitable for people wishing to improve their knowledge in the importance of customer service, including how to satisfy customers expectations. It is designed for those who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Who is the Course For?

All staff members who have a customer facing role, whether face-to-face, telephone or online

Anyone with an interest in customer service

Syllabus

  • The principles of customer service
  • Customer needs and expectations
  • Communicating effectively with customers
  • The actions to be taken where a customer’s needs and expectations are not met

Prerequisites

It is recommended that learners have a minimum of Level 1 literacy or equivalent.

This qualification is for those over 14 years of age.

There are no other pre-requisites for this qualification. 

Awarding Body

QNUK 

Qualification Code

601/8802/9 

Course Duration

6 contact hours

Good Skills Training normally deliver this course 09:30 – 16:30 

Delivery Type

Face-to-Face 

Maximum Learners Per Tutor

The QNUK Level 2 Award in Principles of Customer Service Course has a maximum ratio of 12:1 

Assessment Method

Multiple choice assessment paper

Booking an onsite course

To enquire about an onsite course for your staff, please either call our head office, 01473 551911, or one of our local offices, or fill in the enquiry form by clicking here