QNUK Level 2 Award in Principles of Customer Service
QNUK Level 2 Award in Principles of Customer Service Course
The QNUK Level 2 Award in Principles of Customer Service Course is suitable for people wishing to improve their knowledge in the importance of customer service, including how to satisfy customers expectations. It is designed for those who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Who is the Course For?
All staff members who have a customer facing role, whether face-to-face, telephone or online
Anyone with an interest in customer service
- The principles of customer service
- Customer needs and expectations
- Communicating effectively with customers
- The actions to be taken where a customer’s needs and expectations are not met
It is recommended that learners have a minimum of Level 1 literacy or equivalent.
This qualification is for those over 14 years of age.
There are no other pre-requisites for this qualification.
6 contact hours
Good Skills Training normally deliver this course 09:30 – 16:30
Maximum Learners Per Tutor
The QNUK Level 2 Award in Principles of Customer Service Course has a maximum ratio of 12:1
Multiple choice assessment paper