QNUK Level 2 Award in Principles of Customer Service Course

QNUK Level 2 Award in Principles of Customer Service Course

Onsite Course Enquiry

QNUK Level 2 Award in Principles of Customer Service Course

Positive customer experiences are one of the key elements to the success of a business. Ensuring staff deliver the experience that is intended is of paramount importance. The QNUK Level 2 Award in Principles of Customer Service is a one day course designed to give your staff the knowledge and skills to deliver excellent customer service.

Who is the QNUK Level 2 Award in Principles of Customer Service Course for?

  • All staff members who have a customer facing role, whether face-to-face, telephone or online
  • Anyone with an interest in customer service
  • This course is suitable for people over 14 years old 

What is in the QNUK Level 2 Award in Principles of Customer Service Course syllabus?

  • The principles of customer service
  • How to identify customers’ needs and expectations
  • How to communicate effectively with customers
  • Actions to take when customers’ needs and expectations are not met 

How long does it take to complete the QNUK Level 2 Award in Principles of Customer Service Course?

  • This course is normally completed in one day, 6 contact hours 

What will be included in my QNUK Level 2 Award in Principles of Customer Service Course?

  • Training to national standards
  • Handouts and manuals for each learner
  • Exam fee
  • Certificates on successfully completing the course

How is the QNUK Level 2 Award in Principles of Customer Service Course Assessed?

  • Written multiple choice examination 

How is the QNUK Level 2 Award in Principles of Customer Service Course certificated, or Accredited?

  • This course is an OFQUAL accredited qualification through QNUK
  • Qualification Number 601/8802/9
  • On successfully completing the assessment all learners receive an A4 certificate from Highfield Qualifications

What routes for progression are there after my QNUK Level 2 Award in Principles of Customer Service Course?

  • Team Leadership Course

What routes for progression are there after my Highfield Level 2 Award in Customer Service Course?

Booking an onsite course:

To enquire about an onsite course for your staff, please either call our head office, 01473 551911, or one of our local offices, or fill in the enquiry form below