Qualify at Home Highfield Level 2 Award in Customer Service

Qualify at Home Highfield Level 2 Award in Customer Service

The 'Qualify at Home' course allows you to learn and qualify from home, wherever you are, whatever yourcircumstances and to sit a regulated exam under conditions set out by Ofqual, in your own home.

The Highfield Level 2 Award in Customer Service covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.

Who is the Course For?

All staff members who have a customer facing role, whether face-to-face, telephone or online

Anyone with an interest in customer service

Syllabus

• Understanding how to work in a customer service environment
• Communication in customer service
• The principles of personal performance and development
• The principles of working in a business environment
• Working with others in a business environment

Prerequisites

It is recommended that learners have a minimum of Level 1 literacy or equivalent.

This qualification is for those over 14 years of age.

You will need the following for the eLearning part of the course:

• a computer
• access to the internet

For the eAssessment you will need:

• a computer
• access to the internet
• an isolated area
• smartphone
• personal ID such as passport or driving licence.

Course Duration

The eLearning takes on average 1-2 hours

You should revise for the exam after the eLearning and once ready book your eAssessment

Awarding Body

Highfield Qualifications

Qualification Code

600/6855/4

Delivery Type

eLearning and eAssessment meeting OFQUAL requirements

Assessment Method

Multiple choice assessment paper