You Make the Difference – Principles of Customer Service Course

You Make the Difference – Principles of Customer Service Course

Onsite Course Enquiry

You Make the Difference – Principles of Customer Service Course

‘You Make the Difference’, principles in customer service course is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Who is the Customer Service Course for?

  • All staff members who have a customer facing role, whether face-to-face, telephone or online
  • Anyone with an interest in customer service

What is in the Customer Service Course syllabus?

  • The Purpose of Customer Service
  • How Customer Service Affects the Success of Your Organisation
  • Identifying Customer Needs
  • Satisfying Customer Needs
  • Perceptions of Customer Needs
  • Customer Expectations
  • The Relationship Between Customer Satisfaction and Customer Expectation
  • Effective Team Working and Customer Service

How long does it take to complete the Customer Service Course?

  • This course is normally completed in one day

What will be included in my Customer Service Course?

  • Training to national standards
  • Handouts and manuals for each learner
  • Certificates on successfully completing the course.

How is the Customer Service Course Assessed?

  • The course is continually assessed by our tutor

How is the Customer Service Course certificated, or Accredited?

  • The Customer Service Course is certificated by Good Skills Training
  • This course is not formally accredited.
  • If you wold like an accredited qualification, please see the Highfield Level 2 Award in Customer Service Course

Course Downloads

What routes for progression are there after my Customer Service Course?

Booking an onsite course:

To enquire about an onsite course for your staff, please either call our head office, 01473 551911, or one of our local offices, or fill in the enquiry form below