Customer Service Level 2 eLearning Course
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Good customer service is good for business. The Customer Service eLearning course will take staff through the basics of good customer service and how this can impact a business.
Who is the Course For?
The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.
Syllabus
- Customer service principles
- Customers needs and expectations
- Behaviour and interpersonal skills
- Responding to problems or complaints
Prerequisite
- There are no prerequisites to this course.
Course Duration
3-hours.
Course Certification
N/A – Learners will be able to download a completion certificate on successfully completing the course
Qualification Code
Delivery Type
e-Learning.
Maximum Learners Per Tutor
Assessment Method
Multiple choice exam paper.
Re-Qualification
As with all training it is advised that learners undergo regular CPD and some refresher training, however there is no formal requalification process for the Customer Service Training.
