Course Duration
Total qualification time is normally 6 hours. eLearning normally takes 3-hours.
Qualify at Home Highfield Level 2 Award in Customer Service
The Highfield Level 2 Award in Customer Service covers the principles of customer service including how to meet customers expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Course Overview
The Highfield Level 2 Award in Customer Service covers the principles of customer service including how to meet customers expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
The ‘Qualify at Home’ course allows you to learn and qualify from home, wherever you are, whatever your circumstances and to sit a regulated exam under conditions set out by Ofqual, in your own home.
Who Should Attend?
All staff members who have a customer facing role, whether face-to-face, telephone or online
Anyone with an interest in customer service.
What You'll Cover
- Understanding how to work in a customer service environment
- Communication in customer service
- The principles of personal performance and development
- The principles of working in a business environment
- Working with others in a business environment
Course Information
Everything you need to know before arranging or booking this course.
Assessment
Multiple choice exam paper.
Certification
Highfield Qualifications
Requalification
As with all training it is advised that learners undergo regular CPD and some refresher training, however there is no formal requalification process for the Customer Service Training.
Prerequisites
It is recommended that learners have a minimum of Level 1 literacy or equivalent. This qualification is for those over 14 years of age. Must have access to the internet to complete course and assessment Must have a smartphone for pre assessment checks Must have a computer with a webcam in a secluded area for the assessment There are no other pre-requisites for this qualification.
Delivery Options
Qualify at Home, delivered and assessed online.
What People Say About Us
Feedback from organisations that have used our services.
We have been working with Good Skills Training over the past seven years as they provide First Aid training for our staff. They have continuously offered a friendly and professional service, from each initial enquiry, through to booking and delivery. On occasions, we have made specific requests, and they have always been willing to accommodate our requirements. As school funding continues to be restricted, we have found that they offer a quality provision at a competitive price. I would highly recommend them to anyone considering using their services.
Good Skills Training have been a mainstay in our training calendar for more than 10 years and have continually provided an excellent service to our site. All of our first aid training has been delivered to the highest standard and helped ensure Birds Eye, Lowestoft maintains a compliant and well trained team of first aiders. The management and instructors at Good Skills conduct themselves with integrity and dedication at all times. A highly recommended service!
Urban Pubs & Bars has worked with Ian and the Good Skills Training team for close to three years now. We have found them to be thoroughly professional, very competitively priced and incredibly accommodating to our business needs. We certainly hope to be working with Good Skills Training for more years to come.
Training for a Group?
Running this course at your workplace is often the most cost-effective option for groups.
Delivered at Your Venue
We can deliver the course at your workplace or another suitable venue.
Choose Suitable Dates
Arrange dates that work for your team and your organisation.
Focused on Your Workplace
Examples and discussions can focus on your workplace and the situations your team may face.
Ready to train your team?
Contact our friendly team for advice or a no-obligation quotation.