Conflict Resolution in the Workplace Course
There are not many front of house jobs where conflict is not a regular occurrence. It is important in these circumstances that staff are able to recognise common causes of conflict, how to reduce the risks in conflict to themselves and others and how to de-escalate the situation and finally what to do after a conflict in the workplace.
Managing Conflict e-Learning Course
Conflict in the workplace is destructive and detrimental to all stakeholders. It can leave disengaged employees, unhappy customers and reputational damage. Unfortunately, from time to time, we all find ourselves in a conflict situation. Knowing how to effectively and confidently diffuse such situations is vital to reduce the risk of threatening or abusive behaviour in the workplace.
QNUK Level 2 Award in Preventing Violence in the Workplace
The QNUK Level 2 Award in Preventing Violence in the Workplace will help staff with the skills to be able recognise common causes of conflict.