Course Duration
6 contact hours.Good Skills Training normally deliver this course 09:30 - 16:30.
Highfield Level 2 Award in Customer Service
Develop the communication, behaviour and problem-solving skills needed to meet customer expectations and provide consistently effective service.
Duration
1 day
Delivery Method
Face-to-face
Certification
Highfield
Course Overview
Good customer service affects reputation, loyalty and the way customers experience an organisation. Staff need to understand customer expectations, communicate appropriately and respond constructively when things do not go to plan.
The Highfield Level 2 Award in Customer Service provides a regulated introduction to the principles of customer service. Learners explore customer needs, communication, appropriate behaviour, teamwork and ways to deal with difficult situations.
Our practical delivery helps learners relate the principles to face-to-face, telephone and online customer interactions across a wide range of sectors.
Who Should Attend?
This qualification is suitable for:
- Customer-facing employees
- Reception and front-of-house teams
- Retail and hospitality staff
- Call-centre and support teams
- New starters in service roles
- Employees seeking a recognised customer-service qualification
What You'll Cover
- Understanding how to work in a customer service environment
- Communication in customer service
- The principles of personal performance and development
- The principles of working in a business environment
- Working with others in a business environment
Course Information
Everything you need to know before arranging or booking this course.
Assessment
Multiple choice exam paper.
Certification
Highfield Qualifications
Requalification
As with all training it is advised that learners undergo regular CPD and some refresher training, however there is no formal requalification process for the Customer Service Training.
Prerequisites
It is recommended that learners have a minimum of Level 1 literacy or equivalent. This qualification is for those over 14 years of age. There are no other pre-requisites for this qualification.
Delivery Options
Face-to-Face
Maximum Learners
12 learners per tutor
Awarding Body
Highfield
What People Say About Us
Feedback from organisations that have used our services.
We have been working with Good Skills Training over the past seven years as they provide First Aid training for our staff. They have continuously offered a friendly and professional service, from each initial enquiry, through to booking and delivery. On occasions, we have made specific requests, and they have always been willing to accommodate our requirements. As school funding continues to be restricted, we have found that they offer a quality provision at a competitive price. I would highly recommend them to anyone considering using their services.
Good Skills Training have been a mainstay in our training calendar for more than 10 years and have continually provided an excellent service to our site. All of our first aid training has been delivered to the highest standard and helped ensure Birds Eye, Lowestoft maintains a compliant and well trained team of first aiders. The management and instructors at Good Skills conduct themselves with integrity and dedication at all times. A highly recommended service!
Urban Pubs & Bars has worked with Ian and the Good Skills Training team for close to three years now. We have found them to be thoroughly professional, very competitively priced and incredibly accommodating to our business needs. We certainly hope to be working with Good Skills Training for more years to come.
Training for a Group?
Running this course at your workplace is often the most cost-effective option for groups.
Delivered at Your Venue
We can deliver the course at your workplace or another suitable venue.
Choose Suitable Dates
Arrange dates that work for your team and your organisation.
Focused on Your Workplace
Examples and discussions can focus on your workplace and the situations your team may face.
Ready to train your team?
Contact our friendly team for advice or a no-obligation quotation.