Highfield Level 2 Award in Customer Service

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The Highfield Level 2 Award in Customer Service covers the principles of customer service including how to meet customers expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.

Who is the Course For?

All staff members who have a customer facing role, whether face-to-face, telephone or online.
Anyone with an interest in customer service.


  • Understanding how to work in a customer service environment
  • Communication in customer service
  • The principles of personal performance and development
  • The principles of working in a business environment
  • Working with others in a business environment


  • It is recommended that learners have a minimum of Level 1 literacy or equivalent.
  • This qualification is for those over 14 years of age.
  • There are no other pre-requisites for this qualification.

Course Duration

6 contact hours.
Good Skills Training normally deliver this course 09:30 – 16:30.

Awarding Body

Highfield Qualifications

Qualification Code


Delivery Type


Maximum Learners Per Tutor


Assessment Method

Multiple choice exam paper.


As with all training it is advised that learners undergo regular CPD and some refresher training, however there is no formal requalification process for the Customer Service Training.

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