Course Duration
6 contact hours.Good Skills Training normally deliver this course 09:30 - 16:30.
Customer Service Course
Help customer-facing staff understand expectations, communicate effectively and provide a consistent, positive experience across face-to-face, telephone and online contact.
Duration
1 day
Delivery Method
Face-to-face
Certification
Good Skills Training
Course Overview
Every interaction shapes the way customers view an organisation. Good service is not simply about being polite; it involves understanding needs, communicating clearly, managing expectations and responding constructively when problems arise.
Our Customer Service Course gives learners practical techniques they can apply in face-to-face, telephone and online roles. The course explores customer expectations, communication, teamwork, problem solving and the relationship between service quality and organisational success.
We tailor examples and activities to the customer situations your team faces, making the training relevant, enjoyable and easy to understand.
Who Should Attend?
This course is suitable for:
- Reception and front-of-house staff
- Retail and hospitality teams
- Telephone and online support staff
- Public-sector and community-facing employees
- New starters in customer-service roles
- Anyone who regularly deals with customers or service users
What You'll Cover
- The Purpose of Customer Service
- How Customer Service Affects the Success of Your Organisation
- Identifying Customer Needs
- Satisfying Customer Needs
- Perceptions of Customer Needs
- Customer Expectations
- The Relationship Between Customer Satisfaction and Customer Expectation
- Effective Team Working and Customer Service
Course Information
Everything you need to know before arranging or booking this course.
Assessment
Ongoing
Certification
Learners who successfully complete the course will receive a Certificate of Attendance. This course is certificated through our ISO 9001 certification for the delivery of training and consultancy services, including course certification. Find out more here.
Requalification
As with all training it is advised that learners undergo regular CPD and some refresher training, however there is no formal requalification process for the Customer Service Training.
Prerequisites
The course is designed specifically for over 14's
Delivery Options
Face-to-Face.
Maximum Learners
16 learners per tutor
Awarding Body
Good Skills Training
What People Say About Us
Feedback from organisations that have used our services.
We have been working with Good Skills Training over the past seven years as they provide First Aid training for our staff. They have continuously offered a friendly and professional service, from each initial enquiry, through to booking and delivery. On occasions, we have made specific requests, and they have always been willing to accommodate our requirements. As school funding continues to be restricted, we have found that they offer a quality provision at a competitive price. I would highly recommend them to anyone considering using their services.
Good Skills Training have been a mainstay in our training calendar for more than 10 years and have continually provided an excellent service to our site. All of our first aid training has been delivered to the highest standard and helped ensure Birds Eye, Lowestoft maintains a compliant and well trained team of first aiders. The management and instructors at Good Skills conduct themselves with integrity and dedication at all times. A highly recommended service!
Urban Pubs & Bars has worked with Ian and the Good Skills Training team for close to three years now. We have found them to be thoroughly professional, very competitively priced and incredibly accommodating to our business needs. We certainly hope to be working with Good Skills Training for more years to come.
Training for a Group?
Running this course at your workplace is often the most cost-effective option for groups.
Delivered at Your Venue
We can deliver the course at your workplace or another suitable venue.
Choose Suitable Dates
Arrange dates that work for your team and your organisation.
Focused on Your Workplace
Examples and discussions can focus on your workplace and the situations your team may face.
Ready to train your team?
Contact our friendly team for advice or a no-obligation quotation.