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Customer Service Level 2 eLearning Course

Home 5 Course 5 Customer Service Level 2 eLearning Course

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Good customer service is good for business. The Customer Service eLearning course will take staff through the basics of good customer service and how this can impact a business.

Who is the Course For?

The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.

Syllabus

  • Customer service principles
  • Customers needs and expectations
  • Behaviour and interpersonal skills
  • Responding to problems or complaints

Prerequisite

  • There are no prerequisites to this course.

Course Duration

3-hours.

Awarding Body

N/A - Learners will be able to download a completion certificate on successfully completing the course

Qualification Code

CSL2EL

Delivery Type

e-Learning.

Maximum Learners Per Tutor

Assessment Method

Multiple choice exam paper.

Re-Qualification

As with all training it is advised that learners undergo regular CPD and some refresher training, however there is no formal requalification process for the Customer Service Training.

Booking an onsite course